“How to Build Tenacity into My Business?”

Photo Credit Austin Distel of Unsplash.com

TRIP Tip Bonus  “How to Build Tenacity into My Business?”

(You can view this as a video here.)

Hi, this is Keith Renninson the “Tenacity Expert” here with another blog on my TRIP Technique ™.  Remember that TRIP stands for tenacity, resilience, imagination, and purpose.

Being tenacious is a trait we all have, but in what quantity?  How will it show up?  Will the employee exhibit it with an air of confidence and in a friendly manner? 

You will only answer these questions by observing them in action after you train them in how you want your customers treated.

You build your company piece by piece, person by person, and think that you have conveyed to them your mission and purpose.  But are the employees as tenacious in their tasks as you want them to be?

Building trust and loyalty into your business’s culture will help your staff “want” to push the envelope and provide excellent products and service.  Going that extra mile isn’t automatically built into the character of each staff member.  You need to nurture and grow it.

Training by example, showing how you deliver your service will give them an idea of where to start.  Turn them loose and watch. 

You could also have them take my TRIP Technique™ Assessment to see how they score at all four traits.  That score will give you a leg up on how they potentially will communicate and service your customers.

Showing your confidence in them goes a long way to building loyalty.  An employee who becomes confident in their job by being knowledgeable and trusted will be more tenacious because they will understand how you want them to act and deliver.

Being tenacious is fun and adventurous!  It’s all about spirit, so let yours show in how you train them.  Bring your personality and TRIP traits to the surface.  You are the leader, and they will follow your lead with similar enthusiasm if you encourage it.

Tenacity can be learned, and your employees will grow if you keep teaching by example.  Be sure to compliment them when they do it the way you want and encourage them to keep it up.

Creating a culture of tenacity also builds trust and loyalty with both your staff and customers…they all know you will work to satisfy their needs while meeting yours.

Well, that’s about it for this session!  Keep your thumb on the pulse of your staff, quietly observe and subtly train by example.

Remember to take a TRIP for a lifetime, not a trip of a lifetime! 

Goodbye…

Keith......